1. How can I make a booking?

Just send us an email to carlislecampers@hotmail.com and let us know the van and dates you would like and we will get a quote and all the how to book details to you.

2. Do I need to leave a security deposit?

Yes, We take a £150 security deposit to confirm your booking. This security deposit will be held whilst you are out in the van and returned to you after the hire.

3. What age must I be to drive a van?

The minimum age for hire is 23 and the maximum is 75. Although our insurance company will usually allow older drivers but we must contact them about each older driver. So please get in touch if your older and wish to hire.

4. Do I need a clean licence?

You must have had a full licence for at least 2 years prior to hire. You must not have more than 2 convictions or more than 6 points on your licence and not more than 3 points per conviction.

5. Can I add extra drivers to the booking?

Yes, we can allow extra drivers at an additional cost of £10 per night for the extra insurance.

6. What happens in the event of an accident?

All our vans are fully insured. In the event of an accident you will be liable to pay the insurance excess of £500. We do offer a damage waiver so that you can reduce this excess to zero. 

7. Do the vans have breakdown cover?

All of our vans are fully covered by UK Breakdown cover.

8. Can I take the vans abroad?

Our insurance covers the vans for use abroad although our breakdown cover does not. If a customer was looking to hire for a suitably long period we could look into individual trip insurance for one off abroad trips.

9. Can I travel anywhere within the UK?

Yes, you can travel anywhere within the UK although we ask when visiting islands (especially off the coast of Scotland) that you do not catch a ferry on your last day of hire as they can be prone to delay due to bad weather/seas.

10. Can I hire in the Winter?

We allow hire right throughout the year, just as if you owned the  camper yourself ; so you get to decide when and where you go. We advise that you consider the time of year and the weather that you may encounter. Our high-top camper is our preferred van during winter months as it is more resistant to strong winds/rain. Our pop-tops can be used during winter although they are basically a tent on top of the van so can leak during driving wind and rain. When the upper beds are not required we recommend to lower the pop-tops and use the space below.   

11. Is there a milage restriction?

There is a milage limit of 100 miles per day (not per night). For example :  a 2 night booking covers 3 days so would come with an allowance of 300 miles We find this to be an adequate amount for most trips. We do offer additional miles at 30p per mile if required when booked in advance. 

12. Can I visit festivals?

Of course, Its part of what makes camping great! We like everyone to have a great time when at festivals, put please just look after the vans and return them in a similar condition as too when you collect them.

13. Can I enter the ULEZ / LEZ Zones?

All of our vehicles are diesel and are therefore subject to the daily charges to enter low emission zones. Hirers must ensure they pay any entrance charges using the appropriate payment methods prior to taking the vans into the zones. 

 

Do you have any other questions?  Then just send us an email and we can get back to you.